FAQs

Q: How do I check the status of my order?

A: Upon placing the order, please allow us up to 5-7 business days to have your order processed. Once your order has been shipped, you will receive a tracking number to your order. You can visit our site after you received your tracking number by email to check your order status. Just click on the Track Your Order page on the main or on the footer menu for real-time update of your shipment. 

 

Q: How Do I Cancel An Order?

A: We are only able to cancel orders within the first 24 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

 

Q: What is your Refund Policy?

A: We are so sure you’ll be happy with your purchase that we offer a “30-Day Money-Back Guarantee” to ensure customer satisfaction with our products. If for any reason you wish to discontinue using the products, please check our Refund Policy page first.

 

Q: How long does shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, Europe or Australia it will normally take 7 to 14 business days. Due to high demand on other international orders, please allow us to up 2-4 weeks. Please check the shipping list on the Shipping Info page.

 

Q: Do you ship internationally?

A: Yes! We ship worldwide to more than 200 countries!

 

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

 

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible.

 

Q: What Methods of Payment Do You Accept?

We accept Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, Apple Pay, Google Pay or E-Check (i.e. using your regular Bank Account.

 

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us and we will get back to you as soon as possible.